The retail and FMCG segments have passed a challenging test. It turned out after all that they can handle not only shortages of goods, raw materials and packaging but also shortages of people in production, warehouses or stores. In the meantime, they rode the wave of accelerated, and often forced, digitization. Little could have forced retail to move to e-commerce as quickly as a pandemic which turned customers, who for years happily pushed their shopping carts through bricks-and-mortar stores, into sophisticated online shoppers using tablets, price-comparison tools, payment gateways, and changes in courier delivery systems. What changes does this bring for logistics?
Held under the auspices of the Czech Confederation of Commerce and Tourism.