Tchibo distribution centre in Cheb
The logistics centre, which DHL took over from the previous provider in 2020, handles logistics for customer Tchibo. It represents one of the most important distribution hubs for e-commerce in Central Europe. The warehouse focuses on B2C logistics and its main tasks are the delivery of orders to consumers and stores, reverse logistics, product rework and complex inventory management. The operation is overseen by a customer-specific WMS system, Inconso, which is connected to DHL’s in-house Smart Productivity platform. It handles up to 80,000 orders per day, with a record of 89,415. Capacity for reverse logistics is 250,000 items per day, and for rework 70,000 items. The operation covers an area of 91,000 m², with a total usable area of up to 117,500 m² including mezzanines. The centre is divided into eleven warehouse sections and has 83 loading doors and seven access gates. There are also 150 swap points and 100 truck spaces for cargo handling. The logistics centre is equipped with an extensive storage infrastructure – from 47,000 pallet and 52,000 “carton” positions, 176,000 positions in the Dematic Multi Shuttle system to 300,000 bags in the automated Dematic pouch system. 68 forklifts, including 18 VNAs and four yard handling tractors, assist with material handling. Around 60,000 product items – from general merchandise to seasonal mixes – are normally in active stock. Operations are operated on a three-shift basis, with a logistics team of approximately 1,200 people in operational positions (60% core staff, 40% agency staff). Administration and process management are handled by a further 180 employees, while a team of 80 people is responsible for technical support and solving operational challenges. An interesting feature is the application of the so-called campus model, which allows the operational use of up to 2,000 people from the wider environment.
Visit Information:
- Special equipment for the excursion is not necessary – vests will be provided, sturdy boots an advantage.
- The group will be guided by an expert guide, the interpretation will be in Czech.
The excursion will be led by Radek Mička, operations manager of DHL.